Thank you very much for shopping at Monjex! We strive to provide you with a good, smooth and satisfactory shopping experience. Please read our refund policy carefully before making a purchase.
While we make every effort to ensure timely and accurate deliveries, certain circumstances may be beyond our control, such as carrier errors or other unforeseen events. In these cases, we recommend that you contact the carrier or our customer service team to investigate the issue in depth and explore possible solutions.
Refunds After Return - Item Condition: If you wish to return an item, we will only issue a refund if the item meets the following conditions:
1) The item must not be personalized. Exchanges and returns are not possible for personalized items.
2) The item must be new, with no signs of use.
3) It must be returned in the same condition it was sent to you, with all tags attached.
If the returned item does not meet the above criteria, we reserve the right to deny a refund. The item must be returned within 14 days from the date of receipt, and you must provide valid proof of purchase.
We do not cover any costs associated with the return, these costs are the responsibility of the customer.
Return Fee for Refunds: A fee of R$5.99 will only be charged in cases of returns for refund or size exchange. This fee covers logistical costs, including administrative processing of returned products.
Justification for Return Rate:
The value of this fee reflects the costs incurred for logistics, inspection, restocking, and administrative processing. This practice allows us to continue to offer a high quality service to our customers.
Size Exchange Fee Exemption: If the customer wishes to exchange the item for another size, there will be no return fee. The first size change is completely free, with shipping costs covered by us.
Refund Procedure: If you choose to return the product for a refund, the value of the product will be refunded, less the $5.99 return shipping fee, within 14 days of receipt and inspection of the returned item. The refund will be made using the same payment method used for the initial purchase.
Refund Process: To initiate a refund request, follow these steps:
Please contact our customer service team on Live Chat in the bottom right corner of our website or at l ojamonjex@hotmail.com within 14 days of the date you receive your item. Please provide your order number, details about which item you want to return, and the reason for the return. Our customer service team will guide you through the return process, including the address you should send the item to. Once we receive and inspect the returned item and confirm that it meets the conditions mentioned in section 2, we will process the refund.
Refund Methods: Refunds will be processed using the original payment method used during purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your bank or payment provider.
Contact Us: If you have any questions or concerns regarding our refund policy or your specific situation, please do not hesitate to contact our customer service team at l ojamonjex@gmail.com or via our Live Chat .
We are here to help you and guarantee your satisfaction. Please retain a copy of this refund policy for your records.
By making a purchase from us, you acknowledge that you have read and understood this policy and agree to be bound by its terms and conditions.
This policy is subject to change without notice, and any updates will be posted on our website.
MONJEX STORE
